Changes are not reflected on the storefront
Written By Floris de Vries
Last updated 16 days ago
Overview
If changes you made in the app do not appear on the storefront, this is usually caused by unsaved changes, caching, or theme context.
Follow the steps below to identify the cause.
Step 1: Check if changes are saved
Changes are applied only after saving.
What to check
Bulk order form is saved
Pricing, visibility, or product changes are saved
No unsaved changes remain in the app
Step 2: Check the active theme
The storefront always uses the active theme.
What to check
The theme you edited is the active theme
The extension is added to that theme
If you edited a draft theme, changes will not be visible.
Step 3: Refresh the storefront
Browser caching can delay updates.
What to do
Refresh the page
Hard refresh (Cmd/Ctrl + Shift + R)
Open the page in a private/incognito window
Step 4: Check customer context
Some changes depend on who is viewing the page.
What to check
Customer is logged in (if required)
Customer matches visibility rules
Correct bulk order form is shown
Step 5: Check product and variant state
Changes may not apply if:
Product is unpublished
Variant is unavailable
Product was removed from the form
Verify product status in Shopify.
Step 6: Check for conflicting bulk forms
Only one bulk order form can be shown at a time.
If another form matches the customer:
Your changes may apply to a different form
The storefront shows a different configuration
Common causes at a glance
Changes not saved
Editing a non-active theme
Cached storefront
Wrong customer account
Another bulk form overrides changes
Quick fix checklist
Before contacting support:
✅ Changes are saved
✅ Active theme is correct
✅ Page refreshed or tested in private window
✅ Correct customer is used
✅ No conflicting forms