Which bulk form is shown to which customer?
Written By Floris de Vries
Last updated 16 days ago
Short answer
Each customer can see only one bulk order form.
Which form is shown depends on the visibility settings of your bulk order forms.
How the app decides which form is shown
When a customer visits your storefront, the app checks all enabled bulk order forms and evaluates their visibility rules.
The form that matches the customer’s situation is shown.
Visibility rules can be based on:
Login status (logged in or not)
Specific customers
Customer tags
Visibility priority (important)
If multiple bulk order forms could apply to the same customer, the app follows a strict priority order.
The priority is:
Specific customers
Forms assigned to specific customers have the highest priority.Customer tags
Forms assigned to customer tags are evaluated next.Logged-in customers
Forms visible to all logged-in customers are evaluated after that.All customers
Forms visible to everyone have the lowest priority.
Only the highest-priority matching form is shown.
Example scenarios
Example 1: Specific customer
Customer A is assigned to a specific bulk order form
The customer also has a tag that matches another form
➡️ The form assigned to the specific customer is shown.
Example 2: Customer tags
Customer B is not assigned directly
Customer B has a tag that matches a bulk order form
➡️ The tag-based form is shown.
Example 3: Logged-in customer
Customer C is logged in
No specific customer or tag rules apply
➡️ The logged-in customers form is shown.
Example 4: Guest customer
Customer D is not logged in
A form is visible to all customers
➡️ The all customers form is shown.
Important to know
Only enabled bulk order forms are considered
Disabled forms are never shown
Each customer sees one form only
Visibility rules always override general settings
Common issues
A customer sees the wrong bulk order form
Check if the customer is assigned to another form
Check customer tags
Verify the visibility settings of all enabled forms