FAQ, good to know and limitations

Answers to common questions, plus the current product limitations.

How do I get help?

On the app dashboard, open support chat or click on the chat icon. If you spot a bug or run into a problem, contact us so we can fix it as soon as possible.

Good to know and limitations

• Select all matching can select up to 50,000 customers for one bulk apply. Narrow with search, a segment, or filters if you need a smaller set.

• Large saves and imports run in batches. Keep the browser tab open until the progress finishes. Closing the tab can interrupt the job.

• Select-all matching combines your current search, segment, and filters.

• Empty CSV cells are left unchanged on updates. They do not clear existing values.

• Some columns are read-only (for example total spent, order count, created date).

• Marketing consent updates must follow Shopify’s rules (for example subscribed states need a valid opt-in).

• Customer metafields appear when they are defined in your store (or already present on loaded customers). Unsupported metafield types may not be editable.

• If Shopify blocks protected customer data for the app, editing is limited until access is approved. See Customer access is blocked.

• Segment features depend on Shopify segment permissions for the shop and staff account.

Tips for large stores

• Use a segment or search before select-all matching.

• Preview changes before confirming a save or import.

• If a job fails partway, fix the listed errors and retry the remaining customers.