How to contact support
Written By Floris de Vries
Last updated 16 days ago
Overview
If you need help with the B2B Bulk Order App, our support team is ready to assist you.
Before contacting support, we strongly recommend checking the Help Center. Most questions can be resolved there.
When to contact support
Contact support if:
The bulk order form does not appear after following all setup steps
The extension cannot be added to your theme
The app behaves unexpectedly
You suspect a technical issue
When not to contact support
Support cannot help with:
General Shopify usage
Custom theme development
Custom styling requests
Third-party app conflicts
For these cases, please consult a Shopify expert or developer.
How to contact support
You can contact support using the support form:
👉 Contact support
(Use the support button inside the app or the support link provided)
Information to include
To help us assist you faster, include the following information:
Your Shopify store URL
The name of the bulk order form
Where the issue occurs
(product page or bulk order page)What you expected to happen
What actually happens
Screenshots or screen recordings (if possible)
Providing this information helps us resolve issues quicker.
Response time
We aim to respond as quickly as possible during business hours.
Complex issues may require additional investigation.
Best practices
Describe the issue clearly
Include steps to reproduce the problem
Test in a private window before contacting support