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Troubleshooting

Rates missing at checkout

Checklist when OO - Shipping Rate & Rules does not appear or returns no rates.

Written By Floris de Vries

Last updated About 3 hours ago

Quick checklist

  1. Shopify plan — carrier rates need Advanced (or higher) / development / Plus-style access.
  2. Carrier attached — the method must be on every relevant Shopify shipping zone or market.
  3. App zones exist — you have at least one saved shipping zone with rates.
  4. Conditions match — destination, cart, and product conditions allow a rate path.
  5. Activity logs — open the latest request to see which zones ran and what was returned.

Empty rates

If the app intentionally returns no rates for a cart, checkout falls back to other methods on that zone. Use logs to see “no match” vs setup issues.

Related help

  • Shopify plan requirements
  • Add the carrier to shipping zones or markets
  • Test checkout & activity logs

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