What does "Product Page Active" mean?
Written By Floris de Vries
Last updated 16 days ago
Overview
Product Page Active indicates that the Product Page extension is correctly added to your active Shopify theme.
When this status is active, the bulk order form can appear on product pages.
When “Product Page Active” is active
The status shows as active when:
The Product Page extension is added in the theme editor
The extension is added to a product page template
The theme containing the extension is the active theme
Changes are saved
When “Product Page Active” is inactive
The status shows as inactive when:
The extension is not added to any product page
The extension is added to a different theme
The theme was recently changed
This is normal Shopify behavior.
What this status does not mean
A green Product Page Active status does not guarantee that customers see the form.
It does not check:
Visibility rules
Customer login status
Product selection
Pricing rules
How to fix an inactive status
Go to Online Store → Themes → Edit theme
Open a product page in the preview
Add the Product Page extension
Save the changes
Common confusion
“Product Page Active is on, but I don’t see the form”
Check:
You are viewing a product page that contains the extension
The bulk order form is enabled
The customer has access to the form
Best practices
Use this status as a setup check, not a visibility check
Re-check after changing themes
Always test with a customer account