Prices are incorrect or missing
Written By Floris de Vries
Last updated 16 days ago
Overview
If prices in the bulk order form are incorrect, missing, or unexpected, this is usually caused by pricing priority, visibility, or product inclusion.
Follow the checks below in order.
Step 1: Check which bulk order form is shown
A customer can see only one bulk order form.
If the wrong form is shown:
Pricing rules may differ
Prices may appear missing or incorrect
What to check
Which form the customer actually sees
Whether that form contains pricing rules
Step 2: Check pricing priority rules
Pricing rules do not stack. Only one rule applies per product.
Priority order
Individual product prices
Fixed price
Percentage discount
If a higher-priority rule exists, lower rules are ignored.
What to check
Are individual prices set for this product?
Is a fixed price active?
Is the discount expected to apply?
Step 3: Check product inclusion
Prices apply only to products included in the form.
What to check
Product selection method (all products, collections, or specific products)
Product is active in Shopify
Variant is available
If a product is excluded, no pricing is applied.
Step 4: Check customer access
Pricing rules apply only if the customer has access to the form.
What to check
Customer is logged in (if required)
Customer matches visibility rules
No other form overrides access
Step 5: Check if the form is enabled
Pricing changes apply only when the form is enabled.
What to check
Form status is On
Changes were saved after editing pricing
Step 6: Test in a clean session
Cached sessions often cause confusion.
What to do
Open a private/incognito window
Log in as the correct customer
Reload the page
Common causes at a glance
Wrong bulk order form shown
Higher-priority pricing rule overrides expected price
Product not included in the form
Customer does not match visibility rules
Form is disabled
Quick fix checklist
Before contacting support:
✅ Correct bulk form is shown
✅ Pricing rule priority is understood
✅ Products are included
✅ Customer has access
✅ Form is enabled