Understanding the dashboard status indicators

Written By Floris de Vries

Last updated 16 days ago

Overview

The dashboard status indicators show whether the app is correctly connected to your storefront.

They help you quickly verify:

  • If extensions are active

  • Where the bulk order form is available

  • Whether additional setup is required

These indicators reflect the current state of your active theme.

Product Page Active

What it means

Product Page Active indicates that:

  • The Product Page extension is added to your active theme

  • The bulk order form can appear on product pages

When it shows as active

  • The extension is added in the theme editor

  • The correct theme is active

  • Changes are saved

When it shows as inactive

This usually means:

  • The extension is not added to the active theme

  • The extension is added to a different theme

  • The theme was recently changed

How to fix

  • Open the theme editor

  • Add the Product Page extension to a product page

  • Save changes

Bulk Order Page Active

What it means

Bulk Order Page Active indicates that:

  • The Bulk Order Page extension is added to a page

  • The bulk order form can appear on a dedicated bulk order page

When it shows as active

  • The extension is added to a page template

  • The page is saved

  • The correct theme is active

When it shows as inactive

This usually means:

  • The extension is not added to any page

  • The extension exists on a different theme

  • The page was deleted or template was changed

How to fix

  • Open the theme editor

  • Add the Bulk Order Page extension to your bulk order page

  • Save changes

Important things to know

  • Status indicators reflect only the active theme

  • Switching themes can change the status

  • Status indicators do not check visibility or pricing

  • A green status does not guarantee customer access

Common confusion

“Everything is active but customers don’t see the form”

This usually means:

  • Visibility rules restrict access

  • The customer is not logged in

  • A different bulk form is shown

“Status changed after theme update”

This is expected behavior.
Extensions must be added again for each theme.

Best practices

  • Use the dashboard as a quick health check

  • Re-check status after theme changes

  • Combine dashboard checks with storefront testing

  • Always test as a real customer

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