Customer access is blocked

What to do when customer data or segments cannot load.

Written By Floris de Vries

Last updated About 2 hours ago

If the app shows that Shopify blocked Customer API access, follow the steps in the on-screen guide, then reload.

Common causes

  • Protected customer data access is not approved yet for the app.

  • The staff account has restricted customer permissions.

  • Required customer scopes were not granted on install.

What to try

  1. Reopen the app as a store owner or staff member with full customer access.

  2. Confirm the app has read_customers and write_customers.

  3. Follow Shopify’s protected customer data requirements if prompted.

  4. Click Retry or reload the Customers page.

Segments unavailable

If only segments fail, you can still search and edit customers. Segment features need customer access without staff restrictions.